PRIVACY POLICY

INTELLECTUAL PROPERTY

  • The website and newsletter are the property of BIONUTRIS LLC. The website and the newsletter, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trade marks

PRIVACY POLICY AND SECURITY

  • This privacy policy (this “Privacy Policy”) applies to your use of the BIOMILKskincare.com website (the “Website”), which is owned and operated by BIONUTRIS LLC (“BIONUTRIS”, “BIOMILK”, “us”, “our” or “we”). Your privacy and security are important to us. Please read this Privacy Policy carefully to understand how we will use and protect the personal information you provide us.
  • We will not share your personal information with anyone except as described in this Privacy Policy.
  • For subscribers to our website. If you sign up for information relating to the BIOMILK™ Newsletter, we will collect and maintain your name, email address, mailing address, telephone number.
  • BIONUTRIS LLC reserves the right to modify or supplement this Privacy Policy at any time. If we make any changes, we will update the Website and Privacy Policy to include such change and notice thereof. Please review this Privacy Policy often to review any changes that may affect your use of the Website.

    HOW WE USE YOUR INFORMATION

    There are several different ways in which we use your information which will differ depending on what it is. We are committed to being open about this usage so please do read on to find out how we use this information.

    YOUR NAME AND CONTACT DETAILS

    • To send you your order
    • To email you updates on your order
    • To send you information by email or post about our new products, but only with your permission
    • Fraud prevention and detection
    • Showing you BIOMILK™ Skincare on other websites so you can see our latest products and offers
    • To find out what our customers like so we can ensure we are giving you what you want

    YOUR PAYMENT INFORMATION

    We do not keep your card information. However, we need to use your payment information if we ever have to give you a refund or if it is needed for fraud prevention and detection.

    WHEN YOU HAVE CONTACTED US

    This is so we are able to provide you and everyone else with better customer service and support and also to train our staff.

    YOUR PURCHASE HISTORY & SAVED ITEMS

    • So you are able to buy or repurchase products on our website
    • Provide customer service and support
    • Help you with returns
    • To find out what our customers like so we can ensure we are giving you what you want

    INFORMATION ABOUT THE DEVICE YOU ARE VISITING THE WEBSITE FROM & HOW YOU ARE USING THE WEBSITE

    When you look at our site, the information we get from this is your IP address, device type and the way you use our website. We can also see your location data if you are happy to share that with us.

    We want to provide you with a great shopping experience and improve our website where we can. For example, if we can see you location data then we can set your default currency option.

    We also use this information so we are able to protect our website and protect you while on the site.

    INFORMATION FROM YOUR SOCIAL ACCOUNTS

    We may provide you with product recommendations on your social accounts, such as Facebook, from time to time.

    YOUR RESPONSES TO SURVEYS, COMPETITIONS AND PROMOTIONS

    We want to ensure that you have every chance of winning the competition therefore will need to know your information so we have a chance to pick you as the winner.

    It is your choice if you wish to give us this information, but you may not be able to use certain parts of the site if you do not, such as the website checkout.

    Any data we use for purposes such as data analysis, improving our site or new product development is anonymised and aggregated so you cannot be identified.

    SHARING YOUR INFORMATION

    We do not sell any of your personal data to any third party companies.

    We may however need to share your data with third party companies in order to provide you with an optimal web experience and recommend relevant products to you. These company types are listed below:

    • Delivery companies, in order to physically get your order to you
    • Service providers, such as advertising partners, website hosts and marketing agencies
    • Agencies helping us avoid fraud, for example law enforcement and fraud prevention agencies

    If we ever provide third parties with information and analytics about our customers, we will ensure that all data is aggregated and anonymised and cannot identify you.

    MARKETING MESSAGES

    If you have given us permission, we will send you marketing messages via email and post to keep you updated of exclusive offers, new product launches and news from BIOMILK™

    STOPPING MARKETING MESSAGES FROM BIOMILK™ SKINCARE

    You can choose to stop receive marketing messages from us at any time.

    This can be done:

    • In your account
    • Clicking the “Unsubscribe” link in your email
    • Contacting us directly (consumer-relations@biomilkskincare.com)

    We will process the update to your preferences when you tell us about the change. However, please note that it can take a few days for some of our systems to update, so you may receive some marketing messages during this process. This change to your contact preferences will not stop communications regarding any orders you place, such as order confirmation and shipping emails.

    THIRD PARTY COOKIES

    From time to time you may see some BIOMILK™ Skincare banners and advertisements on other websites and apps to keep you up to date with any news or offers from BIOMILK™ and to show you products which may be of interest to you. Each advertiser uses its own tracking cookies, examples of these are Google AdWords and AdRoll.

    The banners and ads that you see are based on information we know about you or on your previous activity on the BIOMILK™ website (such as the products you have looked at or the skincare you have bought) or BIOMILK™ advertisements and banners that you have clicked on in the past.

    We are able to show these advertisements and banners to you using a number of digital marketing networks and ad exchanges. We also use different advertising technologies such as pixels, tags, cookies and specific targeting services from some sites and social networks, such as Facebook’s Custom Audiences.

    BANNER ADVERTISING

    Marketing partners such as AdRoll and Google AdWords may use cookies in order to show you relevant banner advertisements on other websites. The data in these cookies are anonymous and do not contain any personal information.

    AdRoll and Google AdWords have more information on their privacy policies and how you can opt-out from seeing these adverts. However, please be aware that if you do opt-out via these platforms, and you then delete your cookies, we will not be able to see that you have opted-out so the banner adverts may still appear.

    You can also visit About Ads to find out more about cookies on your device which have been placed by other companies and you can opt out of these if you wish to.

    RETAINING YOUR INFORMATION

    We will hold on to information only as long as is necessary;

    • For as long as you have an account with BIOMILK™ Skincare
    • For as long as is needed to provide services to you
    • For as long as needed for support-related reporting (if you have spoken to our customer services) or for analytical reporting

    Even after you may have closed your account or we are no longer need your information to provide services to you, we may still retain some of your information if needed for legal or regulatory requirements, to resolve disputes, prevent fraud and abuse or if we need to enforce our terms and conditions.

    YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION

    • To be informed how your personal information is used
    • To have access to the personal information we hold on you
    • To ask us to correct any information we have on you which may be incorrect
    • You can ask us to delete your data, stop processing or collecting your data in some circumstances
    • You can ask us to stop sending you direct marketing messages
    • To complain to your data protection regulator